Managed IT Services FAQ
Service Offerings & Capabilities
What services are included in your managed IT services package?
UnlimITComp provides a range of services in our managed IT services package, including network management, cloud services, local backup and cybersecurity. Our comprehensive solutions are designed to meet the unique needs of your business.
How customizable are your managed IT service offerings?
UnlimITComp has completely customizable service offerings tailored to your business needs. Partnering with UnlimITComp can reduce IT costs, improve system reliability, enhance security, and allow your team to focus on core business activities. Our proactive approach helps prevent issues before they impact your operations.
Does UnlimITComp offer 24/7 support? How is your managed IT support structured?
UnlimITComp offers 24/7 support. When a ticket is created, we work remotely with our customers until problem resolution is complete unless the solution requires our team to go on-site.
How do you handle escalations or major IT incidents?
At UnlimITComp, our escalation process is designed to give you confidence in our ability to manage crisis effectively. We have a structured escalation protocol that ensures issues are addressed promptly and at the appropriate level of expertise. In the event of a major incident, we mobilize our senior engineers and leverage our network of resources to resolve the situation as quickly as possible. Regular communication during these incidents keeps you informed and ensures transparency throughout the resolution process.
Security & Compliance
How does UnlimITComp handle data security and compliance with regulations?
UnlimITComp holds up to the highest standards in data security and meets the everchanging compliance regulations, whether that be medical (HIPPA) or manufacturing (NIS 2).
What is your approach to cybersecurity, and how do you protect against emerging threats?
UnlimITComp proactively monitors for any threats. When a threat is detected, we take all measures to quarantine the hardware, in order not to effect the whole network. Our team employs advanced security measures, including firewalls, antivirus software, encryption, and regular security audits. We stay up-to-date with the latest threats and implement robust strategies to protect your data and systems.
How do you handle backups and disaster recovery?
UnlimITComp believes in redundancy, both local and cloud backup. We believe in keeping your business up and running with both measures in place. Should something happen, we can recover your data and have your business running smoothly within hours.
Performance Monitoring & Reporting
What tools do you use for monitoring and managing IT services?
UnlimITComp uses a state of the art IT monitoring platform, so we know there is an issue long before our customers ever do.
How often will we receive reports on service performance and indicidents for our managed IT services?
We believe that regular communication is essential for maintaining alignment and driving continuous improvement. We will provide a quarterly report to review our partnership and performance and review any and all incidents that may have occurred. This provides an opportunity to discuss progress, address any concerns, and refine strategies to better meet your evolving needs. Regular reviews ensure that our services remain aligned with your business goals and that we continue to add value to your operations.
Can you provide examples of the metrics or KPIs you track for managed IT services customers?
Typical KPIs for managed IT services include first response time, first contact resolution rate, average resolution time and SLA compliance rate.
Service Level Agreements (SLAs)
What are your SLA guarantees for things like uptime or response times?
UnlimITComp's policy is a human response time within 45 minutes of placing a ticket in our system.
What happens if SLAs are not met?
UnlimITComp expedites all tickets to the next tier with our local NOC and SOC for timely resolutions. We believe in keeping businesses up and running with minimal downtime.
How often or SLAs reviewed and adjusted?
The quarterly reports we provide to our customers include version history so clients are able to see where things have been changed or adjusted.
Pricing & Contracts
What is your pricing structure for managed IT services? Are there hidden fees?
We have multiple pricing levels to meet each customer’s custom needs. Whether you are a 2-person shop or a medium sized business with 100 employees, we have a solution to meet your budget.
What is the length of your managed IT services contracts?
The length of our managed IT services contracts are 2 years.
How do you handle changes in service needs or scaling of managed IT services?
UnlimITComp meets with current managed IT services customers (MSP customers) quarterly, to evaluate any changes in the infrastructure to ensure all of our customers needs are being met.
Onboarding & Transition
What is the process for onboarding with UnlimITComp?
UnlimITComp usually takes 60-90 days for a complete onboarding process. We get to know your exact environment and look for any vulnerabilities that need to be addressed. Network monitoring for any threats, starts from day one of your signed contract.
As a managed IT services providor, how will you work with our existing IT staff and systems
Collaboration is key to our approach. We co-managed with your existing IT staff and systems, ensuring that our services complement and enhance your current operations. Our team is trained to integrate smoothly into different IT environments, providing support where needed and ensuring that there is no disruption or overlap in responsibilities. We strive to build a cohesive team dynamic that leverages the strengths of both your internal staff and our expertise.
Future Planning & Strategy
How do you stay updated with industry trends and emerging technologies?
Staying updated with industry trends and emerging technologies is crucial for maintaining a competitive edge. We continually monitor the latest advancements through various channels such as industry conferences, webinars, and tech forums. Our team also participates in ongoing training and certifications to ensure we're always at the forefront of new developments. This proactive approach allows us to quickly adapt and implement innovative solutions that can drive your business forward.
Can you assist with IT strategy and long-term planning?
UnlimITComp can help budget out large expenses (hardware or project work) over the course of your MMR contract, so there are no hidden expenses. We view ourselves as partners in your growth, not just service providers. We work closely with you to understand your business goals and challenges, helping to craft a comprehensive IT strategy that aligns with your long-term objectives. Our expertise ensures that your technology investments are strategic, scalable, and future-proof, supporting sustainable growth and efficiency.
Communication & Relationship Management
Who will be our primary point of contact?
Once onboarded, your business will have dedicated team members assigned to you.
How do you handle escalations or major incidents?
UnlimITComp is well versed in escalations and proactively engages with the higher tier levels, when needed.
How frequently will we meet to review our partnership and performance?
Quarterly reviews will take place to review and address and issues or concerns that may arise with your managed IT services.
Schedule a free assessment with UnlimITComp.
UnlimITComp is your go-to managed IT services provider. We’re available whenever and however you need us to keep your business running efficiently. Learn more about who we serve and how, or schedule a consultation to start the conversation about your tech needs!